Features - Soariom

Customer Portal Features for MRO Excellence

Elevating Connections, Navigating Success

Looking for the ultimate Customer Portal to transform your MRO operations? Meet Soariom — the platform that works alongside your existing MMIS, ERP, or MRO management system. Whether you’re using Trax, Veryon, SAP, CAMP, WinAir, AMS, AMOS, Ramco, or even Excel – the list goes on…, and we don’t care who it is. Soariom’s AI tools take care of the heavy lifting, so you don’t have to.

Why choose Soariom?

Because no existing system offers a Customer Portal like ours. Impress your clients, streamline communication, and stay ahead of maintenance needs without overhauling your current setup.

Fleet

Add Your Customers and Their Fleet

A portal that feels like first-class service.

What it does: Give your customers access to their own free portal, where they can:
- View work order updates in real-time.
- Approve parts, labor, or services directly in the portal.
- Stay connected through integrated messaging.
Why you’ll love it: Transparent communication builds trust and keeps your customers coming back.

Orders

Work Order Management Made Simple

Because nobody has time to rebuild the wheel.

What it does:

Use Wingman Upload & Organize to recreate work orders from your MMIS/ERP.
Paste from Excel or manually type work orders—whatever works for you.
Update task statuses by uploading reports from any system. The AI handles the rest.
Let Wingman Snapshot generate quick, professional summaries for customer updates, highlighting changes since the last update.
Why you’ll love it: No integration headaches. No manual re-entry. Just fast, intuitive solutions.

Updates

Tailored Customer Updates

Keep them in the loop—on your terms.

What it does: Decide which updates get pushed to the Customer Portal. Share only what matters, whether it’s approvals for parts, labor, or other services. Customers can approve changes directly in the portal.
Bonus Feature: Wingman Snapshot generates a concise paragraph for each update, so your customers know exactly what’s changed—no fluff, no confusion.
Why you’ll love it: Fewer emails. Faster decisions. Happier customers who feel informed without being overwhelmed.

Alerts

Aircraft Tracking & Maintenance Alerts

Stay ahead of the game.

What it does:

Integrate with flight tracking software to monitor customer aircraft movements.
Set alerts for upcoming maintenance based on hours or movements.
Proactively offer quotes before your customers even realize they need you (We’re also building a quoting tool which you’ll get access to. We’re still ironing out the details and we’d love any ideas or direction from our customers as we aim to release this early 2026).
Why you’ll love it: Be the hero they didn’t know they needed.

Comms

Collaboration & Communication

Because teamwork makes the dream work.

What it does:
- Chat with customers directly through the Customer Portal.
- Add colleagues (aka Co-Pilots) to help manage work orders.
- Use Wingman Pulse to predict your customers’ happiness levels with AI-analyzed scores based on work order progress, messages, and portal activity.
- Why you’ll love it: Proactive insights mean you can address issues before they become problems—keeping everyone happy and on the same page.

AI

Wingman AI Suite

Your AI wingman for smarter MRO management.

What it does: The Wingman AI Suite is your personal assistant for everything MRO. Here’s what it can do:
Search: Find exactly what you need in seconds.
Taskmaster: Automate task updates and close tasks instantly.
Pulse: Track customer satisfaction and act before issues arise.
Snapshot: Send AI-generated summaries of work orders for seamless updates.
Upload & Organize: Effortlessly create work orders from any system—no integrations needed.
Why you’ll love it: The Wingman AI Suite saves you time, eliminates manual work, and ensures you’re always one step ahead—no superpowers required (but it’ll feel like you have some).

HangarPerks

Marketplace for Special Services & Offers

Your expertise, front and center.

What it does: Upload special services, offers, or promotions and push them out to customers via the Customer Marketplace ‘HangarPerks’. Let them know why you’re the go-to MRO.
Why you’ll love it: Showcase your value. Win more business.

This feature is still in the works – coming in 2026

Why Choose Soariom?

Because it’s more than software—it’s a smarter way to work. With AI-powered tools, an intuitive interface, and features designed to save you time and money, Soariom helps you:

Simplify complex workflows.
Impress your customers with transparency and efficiency.
Take control of your MRO operations without being tied to one system.

Ready to Elevate Your MRO Operations?

Let Soariom take your business to new heights. Sign up today and be among the first to experience our game-changing platform.