1. Who we are and what this covers
Soariom is operated by Soariom Solutions. This policy covers soariom.com, website enquiries, Gateway Priority Boarding and Test Flight Crew applications.
Gateway application accounts, maintenance records and in-app communications require their own privacy information, made available before those services collect your information.
2. Information we collect
| When you interact with us | Information involved |
|---|---|
| Send an enquiry | Name, company, email, selected topic, your message and our correspondence. |
| Join Priority Boarding | Name, company, email, any optional role information, signup source, consent and email-confirmation records. |
| Apply for Test Flight Crew | Contact and company details, role, maintenance focus, workflow, challenges, customer participation confirmation, feedback availability and optional interests. |
| Use the website or a form | Technical request information such as IP address, browser details, security checks and submission/delivery status. Campaign-source information may be recorded when supplied. |
Please keep passwords, payment details, sensitive maintenance records and other people’s confidential information out of website enquiry and application fields.
3. How we use your information
We use enquiry details to respond to you; application details to assess and administer Test Flight Crew; and technical information to operate the site, prevent abuse and investigate delivery problems.
With your marketing consent, we send Gateway previews, pricing and launch updates. You may apply for Test Flight Crew without joining the update list. If you choose updates, we record consent and confirmation so we can respect your preferences. Sending a contact enquiry does not subscribe you to marketing.
We do not sell your personal information. We do not use these forms to authorise unrelated future-product marketing.
4. Service providers and processing locations
Our planned website services include Namecheap for hosting, Resend for form and launch emails, Microsoft 365 for business correspondence, and Cloudflare Turnstile for spam protection. They receive information relevant to providing those services.
Our Namecheap website hosting and its configured local backups are located in the United States. Resend stores customer email data in the United States. Microsoft reports Canada as the current and committed location for covered Exchange Online data at rest; this does not mean every delivery, support or security operation stays in Canada. Information processed outside Canada can be subject to local laws and lawful access by authorities. [Complete the service-agreement and transfer-safeguard review, including any provider-managed offsite backups and required UK/EEA representative details.]
We may also disclose information where required by law, or where permitted and reasonably necessary to protect people, investigate misuse or establish legal rights.
5. Your choices, cookies and access
You can unsubscribe from Gateway marketing using the link in an email or by contacting us. Marketing preferences and Test Flight Crew selection are managed separately.
Website storage and verification tools support functions such as security and form delivery. [Confirm the live cookie/storage inventory, optional analytics, video embeds and the controls shown in Cookie preferences.]
You can ask about the information we hold, request access or corrections, or ask to withdraw consent or delete information, subject to applicable requirements and exceptions. We may need to verify your identity. We will explain any limits and respond within the periods required by applicable law.
6. Retention and security
We keep information for the purposes described here and for relevant legal, consent-evidence and security needs. When it is no longer needed, we delete or anonymise it through our retention process. A minimal suppression record may be retained to respect an unsubscribe request.
[Confirm and implement retention periods for enquiries, applications, unconfirmed signups, security logs, consent records and backups.]
We use safeguards appropriate to the information, including restricted access and protected transmission. No online service can promise absolute security.
7. Questions, requests and changes
Contact Soariom’s privacy contact at info@soariom.com or write to:
Soariom Solutions · Privacy enquiries
1338 Wellington Street West, Unit 10
Ottawa, ON K1Y 3B7, Canada
If a concern remains unresolved, you can contact the Office of the Privacy Commissioner of Canada or another regulator relevant to your situation.
We will update the effective date when this policy changes and provide additional notice or seek consent where required.
